Our family has been in this business for over 89 years, and nothing makes us happier than bringing a smile to your face. We pride ourselves on our customer service, are very serious about it, and believe in building long term relationships with our customers. If you have any questions please don’t hesitate to contact us directly!
Placing Your Order
Q: I forgot my password. How do I get a new password?
A: We can send you an email to help you recover your password. If you've provided a password hint on your account, we'll include that to help jog your memory. If you still can't remember it, or if you didn't enter a password hint originally, then you'll find a link that will let you reset your password to something new. To get started, click here.
Q: How can I pay?
A: With money silly!!! Although we really like you and trust you, we do require prepayment on all orders. We accept VISA, Mastercard, Discover, American Express, and PayPal. Ya see, we are looking out for you and your points/miles. Or if you'd like, you can send us a check or money order ahead of time, but please give us a heads up.
Q: How much is shipping? When will my order ship? When should I expect to receive my order?
A: Find out with our easy shipping estimator.
Q: Can I ship to multiple addresses?
A: You sure can. Simply add all the items into your cart, choose “Ship items to multiple addresses,” click “Continue,” and take stuff out of your cart for each additional address to which you’d like us to ship. For more information, see About Shipping to Multiple Addresses.
Q: Do you ship to Canada?
A: YES, we ship to Canada every day!
Orders ship for free over $79 (before tax and duties) via Canada Post and orders under $79 ship for $7.99. Orders can be upgraded to deliver via Purolator for an additional fee. Multiple shipping addresses count separately. Please note that all prices are shown in USD. We make sure to include all applicable duties and taxes up front so that once your box arrives, all you have to do is open and enjoy!
Most orders shipped via Canada Post take 3-8 days to arrive depending on the destination. Transit times are shown at checkout. Time from order placement to delivery is typically 3 days via Canada Post to Toronto while delivery to Vancouver takes 7-8 days. Delivery via Purolator is typically 1-2 days faster.
However we do have a few items that cannot be shipped to Canada.
Here they are listed below:
- Western Style Beef Jerky
- Sweet & Spicy Beef Jerky
- Goat Milk Powder
- Organic Almond Milk
- Cheddar Cheese Powder
- Freeze Dried Cheddar Cheese
- Egg White Protein Powder
- Neapolitan Astronaut Ice Cream
- Teriyaki Beef Jerky
Q: Do you ship to countries other than the U.S. and Canada?
A: YES, we ship to Australia, Brazil, Canada, China, Germany, France, Hong Kong, Japan, Singapore, South Korea, Switzerland, and the United Kingdom. Shipments to the UK arrive in 1-2 weeks. Other countries take 2-4 weeks.
Your order at checkout will include the cost of merchandise and shipping. You will be responsible for all applicable duties and taxes.
Q: Can I ship to APO/FPO addresses?
A: Yes, we ship to APO/FPO addresses via USPS.
Q: What is Ground?
A: We use a major carrier for this reliable service. Most Ground packages are delivered to residential addresses Tuesday through Saturday. Ground packages traveling to business addresses are delivered Monday through Friday.
Q: What is SmartPost?
A: FedEx Smartpost is our primary no rush shipping option for packages delivered to residential addresses in the lower 48 states weighing less than ten pounds. FedEx picks up your package at Nuts.com and delivers that package to the USPS. Your local post office will deliver the package with your mail. SmartPost is usually 1-2 days slower than ground and the transit time is not guaranteed. Deliveries are made Monday through Saturday. The post office will make one delivery attempt (versus three for FedEx ground). If you are not home and your USPS mail carrier cannot leave your package at the door, you may be required to go to the post office to pick up the package.
Q: What is OnTrac?
A: OnTrac is a fast and reliable ground shipping option for some customers in AZ, CA, CO, ID, NV, OR, UT, WA. We ship some ground packages via OnTrac out of our facility in Sparks, Nevada.
Q: Where's my stuff?
A: Check out Order Tracking to see how much longer you have to wait before tasting heavenly bliss.
Q: I received notification that my package has been delivered, but I don’t have it!
A: Occasionally, a carrier might scan a package and state that it was delivered before it actually arrives at its final destination. Quite frankly, we think that's NUTS! If within a few hours, you still do not have your package:
- See if someone else accepted delivery. Check with household members, neighbours, building managers, the mail room, front desk, and anyone else who might have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, behind your fence, in/around your garage, or behind bushes.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your front door. Follow the instructions on that notice to request re-delivery or pick up the package.
If you still can't find your package, please contact us.
Q: What’s your return policy?
A: You want to return something? Are you NUTS? Just kidding!!! If you don't like something, please please please tell us immediately. Our goal is to make you happy and fix things for both today and tomorrow and we will strive to do everything in our power to make things right. If you want to return something, just contact us first and we will take appropriate action to replace/exchange/refund or whatever it takes to make you happy. We do however ask you to contact us ASAP (preferably within a week of receiving your goodies) so we can jump on things considering the perishable nature of our products. Returns and exchanges may be subject to a restocking fee.
Bulk and Wholesale
Q: How are bulk products packaged?
A: Our by-the-pound bags are beautiful and resealable. We heat seal the top before shipping. By-the-case purchases for the most part come in 1 large bag within a box. Here's what our bags look like:
Q: Do you offer bulk discounts?
A: The more you buy, the more you save! Click on “See our bulk discounts” under the “Add to cart” button on each product page to see savings for specific products.
Q: What is the difference between by the pound and by the case?
A: By the pound is by the pound and by the case is by the case. How's that for an explanation??? By the pound would represent purchasing in multiples of 1 and 5 pound packages (i.e. retail) and by the case would represent bulk purchases (i.e. wholesale- e.g. a 25 pound case).
Security and Privacy
Q: Is it safe to order online?
A: We use Secure Socket Layer (SSL) encryption to protect the security of your credit card information. To verify that you are safely connected to our secure server before submitting your financial information, check the lower edge of your browser window. A closed lock or key indicates that all communication between your computer and our server is securely encrypted. Also, we have a safe shopping guarantee.
Q: How do I know that my information will be protected?
A: We too dislike telemarketers disturbing us during dinner and junk mail and junk e-mail that clogs our mailboxes beyond belief, and therefore, we will never divulge your name, e-mail address, or anything about to you anyone (not even under physical duress!!!).
Our Products and Company
Q: How should I store my stuff? What is the shelf life?
A: Nuts should be stored in a cool, dry environment. Raw nuts can last several months, whereas roasted nuts have a shorter shelf life (a little more than 1 month). Dried fruit should be stored in a cool environment (refrigerator) and can last several months.
Q: Is this stuff good for me?
A: The U.S. Food and Drug Administration affirms that scientific evidence suggests but does not prove that eating 1.5 ounces per day of most nuts as part of a diet low in saturated fat and cholesterol may reduce the risk of heart disease. Check out our product details pages for specific info. Also, check out our Certified Organic and sugar-free products.
Q: What about California Proposition 65?
A: Trace amounts of lead, cadmium and other metals and chemicals listed under California’s Proposition 65 are found in some of even the most carefully selected and sourced ingredients contained in Nuts.com products. Lead, as an example, is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs all over the world. None of these elements are added by farmers or by Nuts.com. We follow good manufacturing practices throughout our supply chain to minimize or eliminate any contamination. More about California Prop 65.
Q: Are there any allergen considerations for your products?
A: We package our products in the same facility as peanuts, tree nuts, wheat, soy, and milk products. We do have more than 700 products that are Certified Gluten-Free by the Gluten-Free Certification Organization.
Q: Where are you located?
A: Well, it was the same street for 76 years, but we expanded in May of 2010, and we are now located at 125 Moen Street, Cranford, NJ 07016.
Q: Can I visit your shop?
A: Yup! We would love to have you visit. We are fairly accessible by planes, trains, and automobiles. Just be prepared to laugh with us a bit.
Q: How long have you been in business?
A: Let me see...1,2,3...yup, there it is...89 Years! Click here to learn more about us.
Q: How do I manage my Auto-Delivery subscription?
A: Please visit our Auto-Delivery subscription page for additional information and in-depth FAQs.